How to downgrade your account

If you wish to downgrade your Rackbeat account from premium to basic, you can follow the steps in this article to do so.

Downgrading your Rackbeat account, from Premium to Basic, cannot be done directly thorughthe web app. To ensure a smooth transition, it is necessary to contact our accounting department. 

Our Billing department will guide your through the necessary steps and inform you of which features will be discontinued as part of the downgrade.

1. Contact the Support

The first step is to contact our accounting department at billing@rackbeat.com. This should be done via their direct email, where you should provide the following information:

• Ste your request to downgrade your account from Premium to Basic
• Provide your agreement number and other relevant information we can use to identify your account

2. Written Confirmation

To complete the downgrade, we require written confirmation from you. This is to ensure that you are fully informed about which features will be dicontinued as part of the downgrade of your agreement. In your written confirmation, you must confirm the following:

• That you wish to downgrade from Premium to Basic
• That you are aware of which features will be discontinued and that you will lose access to them

3. What You Will Lose with a Downgrade

When downgrading from Premium to Basic, access to several features on the platform will be discontinued. It is important to note that this will not cause any errors in your system, but you will no longer be able to use the following:

• Custom Fields: The ability to add and customize fields according to your needs.
• Unit Converter: The feature for converting units will no longer be available.
• Bill of Materials (BOM): Access to creating and managing bills of materials will be removed.
• Production: All features related to production management will no longer be available.

4. Example of a Downgrading process

Here is an example of how a downgrade process can proceed:

1. Contact: You reach out to the accounting department via email, requesting a downgrade.
2. Information: The accounting department provides you with detailed information about what the downgrade entails.
3. Written Confirmation: You send a written confirmation where you acknowledge your request and your understanding of what will be discontinued.
4. Processing and Confirmation: The accounting department processes your request and makes the necessary changes. You will receive a confirmation once the downgrade is complete, after which your account will be downgraded to the Basic level.

We understand that needs can change, and we will do our best to ensure that your agreement suits your requirements.

If you have any questions or need further assistance, please feel free to reach out to our support team.

Learn more here about how to contact our support team.