How to downgrade your account

Downgrading your Rackbeat subscription cannot be done directly from the subscription itself, due to the issues that a sudden stop of premium features may cause.

To ensure a smooth transition, you therefore need to contact our accounting department.

The accounting department will guide you through the downgrade and can also inform you about which functionalities will no longer be available.

1. Contact the accounting department

The first step is to contact our accounting department at billing@rackbeat.com. This should be done via their direct email, where you should provide the following information:

• Your request to downgrade your account from Premium to Basic
• Provide your agreement number and other relevant information we can use to identify your account

2. Written confirmation

To complete the downgrade, we require written confirmation from you. This is to ensure that you are fully informed about which features will be dicontinued as part of the downgrade of your agreement. In your written confirmation, you must confirm the following:

• That you wish to downgrade.
• That you are aware of which features will be discontinued and that you will lose access to them

3. This will be forfeited with a Downgrade

For a complete overview of what you may lose when downgrading, we refer you to our website:

https://rackbeat.com/abonnementer-og-priser/

Alternatively, you are welcome to contact our support team to find out which features will be affected.