About the WooCommerce integration

WooCommerce is a webshop. You can integrate Rackbeat with your WooCommerce account so that data is transferred between the two systems. Below, we explain how the integration works.

How the integration between WooCommerce and Rackbeat works

The integration allows for transfer of sales orders from WooCommerce to Rackbeat: Once sales orders are created in WooCommerce, we continuously transfer them to Rackbeat in real time (immediately). In this way you avoid having to enter your sales manually into the system.

Inventory will also (if desired) be transferred in real time from Rackbeat to WooCommerce. This ensures that there is no overselling on your webshop.

You can create and edit products between the two systems. If you wish to do so, then you have to choose which of the two systems will be the master for creating and editing products - whether you want to create and edit products in Rackbeat, or in WooCommerce. It is also possible not to synchronize this information.

In WooCommerce a product is identified by a unique product ID, but a product also has a product number (SKU), which doesn't have to be unique. Rackbeat only works with one product number as its unique ID, and therefore it is necessary that Rackbeat's product number matches with WooCommerce's SKU. 

If a product has variations, it is necessary that each variation is created with its own SKU number in WooCommerce for it to correctly synchronize with Rackbeat.  

OBS! Rackbeat only supports product numbers up to 25 characters. Products in WooCommerce with SKU numbers that have more then 25 characters will not be synchronized. 

The integration supports "multi shops" - which means one Rackbeat agreement can be integrated into several different WooCommerce webshops for full synchronization of inventories across all shops.

Price for integration to the first webshop is free, after that DKK 100 / month is paid for all extra shops that are connected to Rackbeat.

What data is transferred to WooCommerce from Rackbeat?

  • Sales orders
  • Products (if desired) - the data transfer applies to both creation and maintenance.
    NOTE! the transfer is only one-way from WooCommerce to Rackbeat.
    For products we transfer:
    • SKU number
    • Product name
    • Sale price
    • Description (also on variations)

What data is transferred to Rackbeat from WooCommerce?

  • Products (if desired) - the data transfer applies to both creation and maintenance.
    NOTE! the transfer is only one way from Rackbeat to WooCommerce.
    For products we transfer:
    • SKU number
    • Product name
    • Sale price
    • Stock quantity (if desired)

Initial sync

When installing the integration between WooCommerce and Rackbeat, you can choose to perform a start-up synchronization (initial sync) - ie. to transfer your current products and inventory from WooCommerce to Rackbeat.

Initial sync cannot go the other way around.

What are we not syncing?

The integration between Rackbeat and WooCommerce is not a PIM - therefore we can not transfer to correct product categories, add tags, etc. Rackbeat can also not create variations in WooCommerce, so if you work with variations, we recommend that the transfer of product data takes place from WooCommerce to Rackbeat (ie WooCommerce is the "master" for product creation and maintenance).

TIP: Also read our Helpdesk article "WooCommerce: Order Flow & Inventory Sync" for more knowledge on the integration between WooCommerce and Rackbeat.

If you need help setting up the integration, we will guide you through the article "Installation of the WooCommerce integration".