Understanding your invoice from Rackbeat
Having trouble understanding your bill from Rackbeat? Below we will go through our invoicing
Table of Contents
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The First Invoice
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Billing Fee
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Automatic Card Payment
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Termination Period
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Contact Accounting
The First Invoice
When creating a new Rackbeat account, the first invoice will cover the current month plus one additional month.
After that, billing will continue on a monthly basis.
Example:
If your first invoice covers the period from July 28, 2025, to August 31, 2025, this is completely normal.
Billing Fee
Rackbeat charges a billing fee of DKK 50 if your account is not registered for automatic card payment.
This can also be found in our Terms & Conditions:
3.8 If the subscription payment is not made online via credit card, a billing fee of DKK 50 excl. VAT will be applied.
To register your Rackbeat account for automatic card payment, follow this guide: Registering for Automatic Card Payment.
Termination Period
Still receiving an invoice after cancellation, or being billed for a deactivated employee?
When terminating an account or user, there is a termination period of the current month + 3 months.
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Termination of an account or users is not handled by Rackbeat Support — it must be carried out by the customer.
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The termination period applies from the date the agreement is canceled, not from when an email is sent (e.g., to Support).
See guides:
Contact Accounting
For questions regarding your invoice, your account, or anything related to billing, please contact our accounting department directly at: