Understanding your invoice from Rackbeat

When creating a new Rackbeat account, the first invoice will cover the current month plus one additional month.

After that, billing will continue on a monthly basis.

Example:
If your first invoice covers the period from July 28, 2025, to August 31, 2025, this is completely normal.

Rackbeat charges a billing fee of DKK 50 if your account is not registered for automatic card payment.

This can also be found in our Terms & Conditions:

3.8 If the subscription payment is not made online via credit card, a billing fee of DKK 50 excl. VAT will be applied.

To register your Rackbeat account for automatic card payment, follow this guide: Registering for Automatic Card Payment.

Still receiving an invoice after cancellation, or being billed for a deactivated employee?

When terminating an account or user, there is a termination period of the current month + 3 months.

Termination of an account or users is not handled by Rackbeat Support — it must be carried out by the customer.
The termination period applies from the date the agreement is canceled, not from when an email is sent (e.g., to Support).

See guides:

For questions regarding your invoice, your account, or anything related to billing, please contact our accounting department directly at:

Having trouble understanding your bill from Rackbeat? Below we will go through our invoicing