--- title: Understanding your invoice from Rackbeat description: "Understand why your first invoice from Rackbeat look different: The reasons, and the explanation of, a longer billing period during your startup period." --- [Skip to content](https://helpdesk.rackbeat.com/knowledge/ht-00164#main-content) - [English](https://helpdesk.rackbeat.com/knowledge/ht-00164) - [Dansk](https://helpdesk.rackbeat.com/da/knowledge/ht-00164) - [Norsk – Norge](https://helpdesk.rackbeat.com/no-no/knowledge/ht-00164) English Show submenu for translations [Contact us](https://helpdesk.rackbeat.com/knowledge/kb-tickets/new?hsLang=en) Open main navigation Close main navigation - - [English](https://helpdesk.rackbeat.com/knowledge/ht-00164) - [Dansk](https://helpdesk.rackbeat.com/da/knowledge/ht-00164) - [Norsk – Norge](https://helpdesk.rackbeat.com/no-no/knowledge/ht-00164) English Show submenu for translations - [Contact us](https://helpdesk.rackbeat.com/knowledge/kb-tickets/new) - [AI Chat](https://chat.applai.io/chatbot/W5EFe14XJ8mW0OlrIzTS) [AI Chat](https://chat.applai.io/chatbot/W5EFe14XJ8mW0OlrIzTS) How can we help you? - There are no suggestions because the search field is empty. 1. [Helpdesk](https://helpdesk.rackbeat.com/knowledge?hsLang=en) 2. [Your Rackbeat agreement](https://helpdesk.rackbeat.com/knowledge/your-rackbeat-agreement?hsLang=en) 3. [Billing](https://helpdesk.rackbeat.com/knowledge/your-rackbeat-agreement?hsLang=en#billing) # Understanding your invoice from Rackbeat ## Having trouble understanding your bill from Rackbeat? Below we will go through our invoicing. ### Table of Contents - [The First Invoice](https://helpdesk.rackbeat.com/knowledge/ht-00164#The-first-invoice) - [Billing Fee](https://helpdesk.rackbeat.com/knowledge/ht-00164#Billing-fee) - [Automatic Card Payment](https://helpdesk.rackbeat.com/knowledge/ht-00164#Card-payment) - [Termination Period](https://helpdesk.rackbeat.com/knowledge/ht-00164#Termination-period) - [Contact Accounting](https://helpdesk.rackbeat.com/knowledge/ht-00164#Contact-accounting) --- ### The First Invoice When creating a new Rackbeat account, the first invoice will cover the current month **plus one additional month**. After that, billing will continue on a monthly basis. **Example:** If your first invoice covers the period from **July 28, 2025, to August 31, 2025**, this is completely normal. ![image-png-May-31-2023-10-29-41-1556-AM (1)](https://helpdesk.rackbeat.com/hs-fs/hubfs/image-png-May-31-2023-10-29-41-1556-AM%20(1).webp?width=670&height=96&name=image-png-May-31-2023-10-29-41-1556-AM%20(1).webp) --- ### Billing Fee Rackbeat charges a **billing fee of DKK 50** if your account is **not** registered for automatic card payment. This can also be found in our Terms & Conditions: > **3.8** If the subscription payment is not made online via credit card, a billing fee of DKK 50 excl. VAT will be applied. To register your Rackbeat account for automatic card payment, follow this guide: [Registering for Automatic Card Payment.](https://helpdesk.rackbeat.com/knowledge/ht-00166?hsLang=en) --- ### Termination Period Still receiving an invoice after cancellation, or being billed for a deactivated employee? When terminating an account or user, there is a **termination period of the current month + 3 months**. - Termination of an account or users is **not handled by Rackbeat Support** — it must be carried out by the customer. - The termination period applies from the date the agreement is canceled, **not** from when an email is sent (e.g., to Support). See guides: - [How to cancel your agreement](https://helpdesk.rackbeat.com/knowledge/ht-00057?hsLang=en) - [How to cancel a user](https://helpdesk.rackbeat.com/knowledge/ht-00165?hsLang=en) --- ### Contact Accounting For questions regarding your invoice, your account, or anything related to billing, please contact our accounting department directly at: 📧 **billing@rackbeat.com** - [GETTING STARTED / SETUP](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#main-content) - [For new agreements](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#for-new-agreements) - [General Setup](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#general-setup) - [Add-ons](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#add-ons) - [Sales](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#sales) - [Products](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#products) - [Purchasing](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#purchasing) - [TIPS & TUTORIALS](https://helpdesk.rackbeat.com/knowledge/tips-tutorials?hsLang=en#main-content) - [Export](https://helpdesk.rackbeat.com/knowledge/tips-tutorials?hsLang=en#export) - [Import](https://helpdesk.rackbeat.com/knowledge/tips-tutorials?hsLang=en#import) - [Rackbeat](https://helpdesk.rackbeat.com/knowledge/tips-tutorials?hsLang=en#rackbeat) - [Reporting](https://helpdesk.rackbeat.com/knowledge/tips-tutorials?hsLang=en#reporting) - [Frequently asked questions](https://helpdesk.rackbeat.com/knowledge/tips-tutorials?hsLang=en#frequently-asked-questions) - [RACKBEAT MOBILE APP](https://helpdesk.rackbeat.com/knowledge/rackbeat-mobile-app?hsLang=en#main-content) - [Sales](https://helpdesk.rackbeat.com/knowledge/rackbeat-mobile-app?hsLang=en#sales) - [INTEGRATIONS](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#main-content) - [Integration partners](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#integration-partners) - [Shopify](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#shopify) - [Woocommerce](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#woocommerce) - [Shipmondo](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#shipmondo) - [Webshipper](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#webshipper) - [Legacy integrations](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#legacy-integrations) - [The Rackbeat | e-conomic integration](https://helpdesk.rackbeat.com/knowledge/the-rackbeat-e-conomic-integration?hsLang=en#main-content) - [Valuation](https://helpdesk.rackbeat.com/knowledge/the-rackbeat-e-conomic-integration?hsLang=en#valuation) - [FAQ](https://helpdesk.rackbeat.com/knowledge/the-rackbeat-e-conomic-integration?hsLang=en#faq) - [Installation & settings](https://helpdesk.rackbeat.com/knowledge/the-rackbeat-e-conomic-integration?hsLang=en#installation-settings) - [Your Rackbeat agreement](https://helpdesk.rackbeat.com/knowledge/your-rackbeat-agreement?hsLang=en#main-content) - [Billing](https://helpdesk.rackbeat.com/knowledge/your-rackbeat-agreement?hsLang=en#billing) - [Account](https://helpdesk.rackbeat.com/knowledge/your-rackbeat-agreement?hsLang=en#account) - [Other](https://helpdesk.rackbeat.com/knowledge/your-rackbeat-agreement?hsLang=en#other) Rackbeat Helpdesk [Go to rackbeat.com](https://rackbeat.com/en/)         [Contact us](https://helpdesk.rackbeat.com/en/knowledge/kb-tickets/new?hsLang=da)