Upon receiving a reminder notice from Rackbeat, check the accuracy of the invoice and make the payment as soon as possible to avoid additional fees or service suspension. Contact billing@rackbeat.com with any questions or discrepancies.
If you receive a reminder notice from Rackbeat, it is important to understand the reason and the next steps to handle the situation effectively.
Understanding Rackbeat's Billing Cycle
Rackbeat sends reminders in accordance with the terms and conditions, which can be found here.
According to these conditions:
- Invoices are considered delivered when sent to the email address you have provided.
- A billing fee of 50 DKK excluding VAT is applied if payment is not made via credit card.
- The first reminder is sent 7 days after the original payment deadline with a reminder fee of 100 DKK.
- Access to the system is blocked if the payment is not received within 7 days after the first reminder.
Steps to Take When Receiving a Reminder
1. Review the Invoice
Ensure all information on the reminder is correct. Check the invoice number, amount, and date of the original invoice.
2. Payment of the Reminder
If the reminder is correct and the payment is simply delayed, it is recommended to pay the amount as soon as possible to avoid further fees or service interruption.
3. Contact Rackbeat
If there are discrepancies or if you have questions, contact Rackbeat's accounting department directly at billing@rackbeat.com for clarification.
4. Consider Automatic Card Payment
To avoid future reminders, consider enrolling your invoice for automatic card payment via Farpay. Read more about how to enroll here.
What to do, if youe invoice is paid:
If you already have paid the invoice before receiving the reminder, we recommend sending a payment confirmation to the accounting departmentto update your account status.