--- title: Reminder notice from Rackbeat description: Ved modtagelse af en rykker fra Rackbeat, tjek fakturaen og foretag betaling hurtigst muligt for at undgå yderligere gebyrer eller spærring af service. --- [Skip to content](https://helpdesk.rackbeat.com/knowledge/ht-00192#main-content) - [English](https://helpdesk.rackbeat.com/knowledge/ht-00192) - [Dansk](https://helpdesk.rackbeat.com/da/knowledge/ht-00192) - [Norsk – Norge](https://helpdesk.rackbeat.com/no-no/knowledge/ht-00192) English Show submenu for translations [Contact us](https://helpdesk.rackbeat.com/knowledge/kb-tickets/new?hsLang=en) Open main navigation Close main navigation - - [English](https://helpdesk.rackbeat.com/knowledge/ht-00192) - [Dansk](https://helpdesk.rackbeat.com/da/knowledge/ht-00192) - [Norsk – Norge](https://helpdesk.rackbeat.com/no-no/knowledge/ht-00192) English Show submenu for translations - [Contact us](https://helpdesk.rackbeat.com/knowledge/kb-tickets/new) - [AI Chat](https://chat.applai.io/chatbot/W5EFe14XJ8mW0OlrIzTS) [AI Chat](https://chat.applai.io/chatbot/W5EFe14XJ8mW0OlrIzTS) How can we help you? - There are no suggestions because the search field is empty. 1. [Helpdesk](https://helpdesk.rackbeat.com/knowledge?hsLang=en) 2. [Your Rackbeat agreement](https://helpdesk.rackbeat.com/knowledge/your-rackbeat-agreement?hsLang=en) 3. [Billing](https://helpdesk.rackbeat.com/knowledge/your-rackbeat-agreement?hsLang=en#billing) # Reminder notice from Rackbeat ## Upon receiving a reminder notice from Rackbeat, check the accuracy of the invoice and make the payment as soon as possible to avoid additional fees or service suspension. Contact billing@rackbeat.com with any questions or discrepancies. If you receive a reminder notice from Rackbeat, it is important to understand the reason and the next steps to handle the situation effectively. ### Understanding Rackbeat's Billing Cycle Rackbeat sends reminders in accordance with the terms and conditions, which can be found [here](https://rackbeat.com/en/terms-and-conditions-2/). According to these conditions: - Invoices are considered delivered when sent to the email address you have provided. - A billing fee of 50 DKK excluding VAT is applied if payment is not made via credit card. - The first reminder is sent 7 days after the original payment deadline with a reminder fee of 100 DKK. - Access to the system is blocked if the payment is not received within 7 days after the first reminder. ### Steps to Take When Receiving a Reminder #### 1. Review the Invoice Ensure all information on the reminder is correct. Check the invoice number, amount, and date of the original invoice. #### 2. Payment of the Reminder If the reminder is correct and the payment is simply delayed, it is recommended to pay the amount as soon as possible to avoid further fees or service interruption. #### 3. Contact Rackbeat If there are discrepancies or if you have questions, contact Rackbeat's accounting department directly at billing@rackbeat.com for clarification. #### 4. Consider Automatic Card Payment To avoid future reminders, consider enrolling your invoice for automatic card payment via Farpay. Read more about how to enroll [here](https://helpdesk.rackbeat.com/knowledge/ht-00166?hsLang=en). What to do, if youe invoice is paid:  If you already have paid the invoice before receiving the reminder, we recommend sending a payment confirmation to the accounting departmentto update your account status.   - [GETTING STARTED / SETUP](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#main-content) - [For new agreements](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#for-new-agreements) - [General Setup](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#general-setup) - [Add-ons](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#add-ons) - [Sales](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#sales) - [Products](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#products) - [Purchasing](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#purchasing) - [TIPS & TUTORIALS](https://helpdesk.rackbeat.com/knowledge/tips-tutorials?hsLang=en#main-content) - [Export](https://helpdesk.rackbeat.com/knowledge/tips-tutorials?hsLang=en#export) - [Import](https://helpdesk.rackbeat.com/knowledge/tips-tutorials?hsLang=en#import) - [Rackbeat](https://helpdesk.rackbeat.com/knowledge/tips-tutorials?hsLang=en#rackbeat) - [Reporting](https://helpdesk.rackbeat.com/knowledge/tips-tutorials?hsLang=en#reporting) - [Frequently asked questions](https://helpdesk.rackbeat.com/knowledge/tips-tutorials?hsLang=en#frequently-asked-questions) - [RACKBEAT MOBILE APP](https://helpdesk.rackbeat.com/knowledge/rackbeat-mobile-app?hsLang=en#main-content) - [Sales](https://helpdesk.rackbeat.com/knowledge/rackbeat-mobile-app?hsLang=en#sales) - [INTEGRATIONS](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#main-content) - [Integration partners](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#integration-partners) - [Shopify](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#shopify) - [Woocommerce](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#woocommerce) - [Shipmondo](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#shipmondo) - [Webshipper](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#webshipper) - [Legacy integrations](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#legacy-integrations) - [The Rackbeat | e-conomic integration](https://helpdesk.rackbeat.com/knowledge/the-rackbeat-e-conomic-integration?hsLang=en#main-content) - [Valuation](https://helpdesk.rackbeat.com/knowledge/the-rackbeat-e-conomic-integration?hsLang=en#valuation) - [FAQ](https://helpdesk.rackbeat.com/knowledge/the-rackbeat-e-conomic-integration?hsLang=en#faq) - [Installation & settings](https://helpdesk.rackbeat.com/knowledge/the-rackbeat-e-conomic-integration?hsLang=en#installation-settings) - [Your Rackbeat agreement](https://helpdesk.rackbeat.com/knowledge/your-rackbeat-agreement?hsLang=en#main-content) - [Billing](https://helpdesk.rackbeat.com/knowledge/your-rackbeat-agreement?hsLang=en#billing) - [Account](https://helpdesk.rackbeat.com/knowledge/your-rackbeat-agreement?hsLang=en#account) - [Other](https://helpdesk.rackbeat.com/knowledge/your-rackbeat-agreement?hsLang=en#other) Rackbeat Helpdesk [Go to rackbeat.com](https://rackbeat.com/en/)         [Contact us](https://helpdesk.rackbeat.com/en/knowledge/kb-tickets/new?hsLang=da)