Skip to content
English
Contact us
AI Chat
  • There are no suggestions because the search field is empty.

WooCommerce: My orders are not being transferred to Rackbeat

If your orders are not being transferred, you can read this article for a walkthrough of typical errors and solutions. 

Errors in the Integration Setup

  1. Go to Company Settings → Integrations
  2. Click Settings next to WooCommerce, and select your store.

 

  1. Order Number When Creating New Orders in Rackbeat


    If “WooCommerce Order ID” is selected, Rackbeat may try to create the order using an order number that already exists.

    Look up the WooCommerce order number in Rackbeat and confirm that no existing order uses the same number.

    If one does, change the setting to “Rackbeat: Auto-generate” and transfer the order again so it receives a new, available number.

  2. Status for WooCommerce Orders to Synchronise



    Confirm that the status selected for order transfer matches the status of the order in WooCommerce.

  3. Product for Shipping, Fee and Discount

    - If the order in WooCommerce includes Shipping, Fee or Discount, the corresponding product number must be filled in within the integration settings.

    - If a product is specified but the order still fails, the product may have been deactivated or its product number changed.
  4. Deactivated Webhooks

    a. In WooCommerce, go to Settings → Advanced → Webhooks.
    Check the status for Order updated and Order created, and confirm that both are active.



    - If they are not, click the webhook name and change the status to Active.
  5. Incorrect Email Address

    a. Rackbeat validates whether the email address is valid.
    If the email on the WooCommerce order is invalid, the order will be blocked during transfer.

    If there is a spelling mistake or similar, correct the email address and transfer the order manually.

  6. The Order Does Not Transfer Automatically, but Can Be Retrieved Manually

    a. Check that the webhooks are active (from step 4).
    If everything looks correct, there may still be webhook errors that WooCommerce does not display clearly.

    In most cases, reinstalling the integration resolves this issue

Reinstalling the Integration

This typically solves the problem if orders can be retrieved manually but do not transfer automatically.

  1. Go to Company Settings → Integrations → WooCommerce Settings, and open the affected store.

  2. Copy the keys and URL from “WooCommerce Verification” so you won’t need to generate new ones later.

  3. Write it down or take screenshots of the setup. Integration settings are not saved when the integration is deleted and reinstalled.

You should now have the information from the three fields saved, along with your integration setup.

Next Step: Reinstall

  1. Open the store that is failing, scroll to the bottom and click “Delete shop”.

  2. Go back to the WooCommerce integration.
    Insert the saved Consumer Secret, Consumer Key and Shop URL.



  3. Click Create store.

  4. Set up your integration exactly as before. (Screenshots help here!)

  5. Finish by saving at the bottom.

You can now try creating a test order, or wait for a new order to arrive in your webshop to confirm whether the issue has been resolved.