If your orders are not being transferred to Rackbeat, it is typically because the correct settings for the integration between Rackbeat and WooCommerce have not been selected. It is important to ensure that the desired selections have been made in the settings for the integration.
In the integration settings, it is important to choose when an order should be transferred to Rackbeat, meaning what status the order must have in WooCommerce to be transferred.
Other reasons an order may not be transferred or the amount does not match could be that there are products/SKUs that are not created or transferred to Rackbeat. Therefore, it is crucial in the integration settings to choose if and how you want products to sync, and that all SKUs in WooCommerce must be created as item numbers in Rackbeat.
Check:
- Is there a product, created in Rackbeat, for shipping and discount?
- What is the status of the order in WooCommerce?
- How is the setting configured under 'Status for WooCommerce orders to synchronize'?
- (Is there an email for the customer - check if this applies to WooCommerce)
Note:
If you have products created in your WooCommerce that are not yet in Rackbeat, you will find that the order transferred to Rackbeat either does not transfer, or the order does not match the order shown in your WooCommerce.