API support-mail
In this guide, it is described how to contact Rackbeats API support.
What is the API email?
The purpose of Rackbeats API email support is to provide technical assistance and guidance for using the Rackbeats API and its integration.
The support email is managed by skilled developers who will address inquiries related to API usage, technical issues, and challenges associated with integrating with Rackbeats' open API.
Before you contact the API e-mail support
Before contacting the API email support, we encourage you to explore the following self-service resources, which may provide answers to common questions and useful information.
How to contact the API support
If you did not find the information you needed on our helpdesk, you can contact our API team via email at api@rackbeat.com.
When reaching out to the API team, it is important to write your inquiry in English.
Please read this article thoroughly before contacting the team to avoid misunderstandings or unnecessary back-and-forth communication.
What Your E-mail Should Include:
To ensure fast support, we always need the following information from you:
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Your Rackbeat agreement number.
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Specific details about which API endpoints you are calling — including the endpoint URL and the full request sent to the API.
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Specific details about the API response you receive, including the error code.
Initial Response Time
You can expect a response to your inquiry within one week.
Resolution Time
The resolution time for a request may vary depending on its complexity. The API support team will provide regular status updates.
Customer Responsibilities
To ensure an effective support process, customers are expected to:
- Provide clear and detailed information about their inquiry or issue.
- Cooperate in providing additional information if requested by the API Support team.
- Communicate in English, as all support responses will be provided in English.