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Shopify: My orders are not being transferred to Rackbeat

If your orders are not being transferred, you can read this article for a walkthrough of typical errors and solutions.

Table of contents

See integration errors

Often, when errors occur in the integration, the system will display an error message.
Below, we provide a guide on how to find these error messages, along with examples of the most common ones.

Find integration errors

  1. Hover your mouse over your name in the top-right corner and click Company settings.

  2. Then click Integration errors.

Fetch orders manually

If your order is not transferred automatically, you can try fetching it manually.

This allows you to achieve two things:

  • If the order is not fetched, you may receive an error message explaining why.

  • The order will be transferred to Rackbeat once the issue has been resolved, or if the problem was caused by an incorrect order status.

See the guide on how to fetch orders manually here:
Shopify: Manual transfer of orders to Rackbeat

Review your integration settings

Go to your Shopify integration:

  1. Go to Company settings → Integrations

  2. Click Settings next to Shopify and select your shop.

Order status

Make sure that the order status selected for transfer matches the status of the order.

  1. In the integration, go to the Orders tab.

  2. Check which status is selected for transfer to Rackbeat.

  3. Verify that this status matches the order status in Shopify.

Other possible causes

  • Blocked product(s)

    • If one or more products on the order are blocked in Rackbeat, the order transfer will be blocked.

    • Solution: Reopen the product in Rackbeat and fetch the order again.

  • Invalid shipping product

    • If the item number for shipping has been changed or blocked, it may prevent the order from being transferred.

    • Solution: Go to Integrations and open the Shopify settings.
      In the General Settings tab, scroll to the bottom and make sure that the item number entered exists and is not blocked in Rackbeat.

    • Note: The item number can also consist of letters.

  • Invalid email address

    • Rackbeat validates email addresses. If the customer’s email address contains a typo, the order transfer may be blocked.

    • Solution: Correct the email address and transfer the order manually.

  • Server queue

    • In some cases, a queue may occur on the server, causing data to sync more slowly between the systems.
    • If you suspect this is due to a queue, you can wait 1–2 hours or contact support.

Reinstall the integration

This will typically resolve the issue if orders can be fetched manually but are not transferred automatically.

Remove the shop

  • Go to Company settings → Integrations

  • Click Settings next to Shopify and open the shop experiencing issues.

  • Review your integration setup and note the current configuration, or save it using screenshots.
    Your settings will not be saved, so this step is important.

  • Click Remove in the top-right corner to remove the shop.

Reinstall the shop

  • Go back to your Shopify settings.

  • Click Add new.

  • Follow the steps to activate the integration and configure it based on your previous setup.

If needed, see our setup guide here:
Setting up the Shopify integration

You can then try creating a test order or wait for the next order to come in through the webshop to confirm that the issue has been resolved.