Invoice is not being transferred from Rackbeat to PowerOffice GO
If your invoice is not correctly transferred from Rackbeat to PowerOffice GO, it may be due to several reasons. This guide walks you through the most common causes and provides specific steps on how you can troubleshoot the issue yourself before contacting PowerOffice.
The integration between Rackbeat and PowerOffice GO is developed and maintained by a third party.
This means that Rackbeat’s support team cannot provide technical support or troubleshooting for the integration. We therefore recommend contacting PowerOffice GO directly in case of ongoing issues.
Step-by-step troubleshooting for invoices not transferring
If an invoice is not transferred from Rackbeat to PowerOffice GO as expected, you can follow the steps below to rule out the most common causes:
1. Check if the integration is active
Go to Company Settings > API in Rackbeat and confirm that the connection to PowerOffice GO is active.
2. Confirm the invoice status
Make sure the invoice in Rackbeat is posted. Only posted invoices are transferred to PowerOffice.
3. Validate customer data and product lines
Ensure that the customer and products on the invoice have all the required information that PowerOffice needs.
Contact PowerOffice GO for support
If the steps above don’t resolve the issue, you should contact PowerOffice GO’s support team directly. They have the necessary access and technical insight into the integration and can assist you further.
Support page: PowerOffice Contact
Contact details: Available on their website