One or more products have not been transferred from Rackbeat to my webshop

In this article, we'll walk you through how to manually re-transfer the product.

If one or more products have not been synchronized to your webshop, it can often be resolved by making an update on the product card - this will initiate a re-transfer of the product.

How to update the product 

1.  You need to open the product card in Rackbeat. 

2. Here, make an update in one of the fields - for example, an extra period in the description.

3. Then save the changes at the bottom of the product card. This will force the reactivation of the product.

   1. Next, we recommend removing the update if you do not want your manual update to remain permanent on the product - for instance, you can remove the period again.

4. Check your webshop to see if the product has been transferred - note that it may take a few minutes.

If you have multiple products that have not been transferred, you have the option to update them all through an import. Here, you can similarly add a period in the product name and import the file with the updated products.

• • If you do not want the period in the product name, you can export a file with product names without the period, as well as a file used for the update. This way, after the update, you can import the file without making changes to the product names. 

You can read more about importing in Rackbeat in this article: Importing in Rackbeat.