When confirming orders, booking invoices, and more, Rackbeat can automatically send an email to the customer or supplier using the Recipients, CC, or BCC fields.
When Can You Send Emails from Rackbeat?
Emails can be sent directly from Rackbeat in the following scenarios:
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When confirming a purchase order
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When confirming a sales offer
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When confirming a sales order
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When confirming a shipment
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When booking a sales invoice
Contact Suggestions for Email
If you’ve created a contact person for the customer or supplier you're working with, Rackbeat will suggest them as potential recipients for the CC or BCC fields.
Adding Multiple Recipients
You can add more than one email address in the To, CC, or BCC fields. Just separate each address with a comma.
Example:support@rackbeat.com, info@rackbeat.com
Reply-To Address
As of April 2025, Rackbeat now allows the user to set the reply-to address of outgoing emails to the user’s own email address instead of the default company email.
This means that if a recipient replies to the email they received from Rackbeat, the response will go directly to the user who sent it, making communication more efficient and personalized.
Where Do Emails Get Sent?
Rackbeat can send emails to any domain and recipient unless the address has been marked as “do not send to.” This happens in the following cases:
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The recipient has manually marked Rackbeat emails as spam
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The recipient’s mail server rejects the email (e.g., the server is down or flags it as spam)
In all other cases, Rackbeat sends the email as expected. However, deliverability is not guaranteed—emails may still end up in the recipient’s spam folder due to factors outside of Rackbeat’s control.
Why do you send from post@rackbeat.com?
We've had quite a few questions about why emails from Rackbeat are sent from post@rackbeat.com. It's not to promote ourselves – as some have wondered – but there are three solid reasons for it:
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We can track whether emails bounce and show that information in the system.
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Many customers want emails sent from the system to be digitally signed, which requires us to use our own sender address.
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It makes sending quotes, orders, and invoices much simpler. If we were to send emails from your own mail servers, we’d need access to your login details and passwords – and that’s not something we want or intend to manage. It’s also not something we've heard any interest in from our customers.