--- title: Mails sent from Rackbeat description: Send emails from Rackbeat during order actions with support for multiple recipients in To, CC, and BCC fields. --- [Skip to content](https://helpdesk.rackbeat.com/knowledge/ht-00212#main-content) - [English](https://helpdesk.rackbeat.com/knowledge/ht-00212) - [Dansk](https://helpdesk.rackbeat.com/da/knowledge/ht-00212) - [Norsk – Norge](https://helpdesk.rackbeat.com/no-no/knowledge/ht-00212) English Show submenu for translations [Contact us](https://helpdesk.rackbeat.com/knowledge/kb-tickets/new?hsLang=en) Open main navigation Close main navigation - - [English](https://helpdesk.rackbeat.com/knowledge/ht-00212) - [Dansk](https://helpdesk.rackbeat.com/da/knowledge/ht-00212) - [Norsk – Norge](https://helpdesk.rackbeat.com/no-no/knowledge/ht-00212) English Show submenu for translations - [Contact us](https://helpdesk.rackbeat.com/knowledge/kb-tickets/new) - [AI Chat](https://chat.applai.io/chatbot/W5EFe14XJ8mW0OlrIzTS) [AI Chat](https://chat.applai.io/chatbot/W5EFe14XJ8mW0OlrIzTS) How can we help you? - There are no suggestions because the search field is empty. 1. [Helpdesk](https://helpdesk.rackbeat.com/knowledge?hsLang=en) 2. [GETTING STARTED / SETUP](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en) 3. [General Setup](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#general-setup) # Mails sent from Rackbeat ## Send emails from Rackbeat during order actions with support for multiple recipients in To, CC, and BCC fields. When confirming orders, booking invoices, and more, Rackbeat can automatically send an email to the customer or supplier using the **Recipients**, **CC**, or **BCC** fields. ### When Can You Send Emails from Rackbeat? Emails can be sent directly from Rackbeat in the following scenarios: - When confirming a **purchase order** - When confirming a **sales offer** - When confirming a **sales order** - When confirming a **shipment** - When booking a **sales invoice** ### Contact Suggestions for Email If you’ve created a contact person for the customer or supplier you're working with, Rackbeat will suggest them as potential recipients for the **CC** or **BCC** fields. ![image-png-Apr-07-2025-04-26-01-1755-PM Mails sent from Rackbeat 1](https://helpdesk.rackbeat.com/hs-fs/hubfs/image-png-Apr-07-2025-04-26-01-1755-PM%20Mails%20sent%20from%20Rackbeat%201.webp?width=670&height=459&name=image-png-Apr-07-2025-04-26-01-1755-PM%20Mails%20sent%20from%20Rackbeat%201.webp) ### Adding Multiple Recipients You can add more than one email address in the **To**, **CC**, or **BCC** fields. Just separate each address with a comma. **Example:**`support@rackbeat.com,info@rackbeat.com support@rackbeat.com, info@rackbeat.com support@rackbeat.com info@rackbeat.com` ![image-png-Apr-07-2025-04-27-06-1138-PM Mails sent from Rackbeat 2](https://helpdesk.rackbeat.com/hs-fs/hubfs/image-png-Apr-07-2025-04-27-06-1138-PM%20Mails%20sent%20from%20Rackbeat%202.webp?width=670&height=477&name=image-png-Apr-07-2025-04-27-06-1138-PM%20Mails%20sent%20from%20Rackbeat%202.webp) ### Reply-To Address As of **April 2025**, Rackbeat now allows the user to set the **reply-to address** of outgoing emails to the *user’s own email address* instead of the default *company email*. This means that if a recipient replies to the email they received from Rackbeat, the response will go **directly to the user** who sent it, making communication more efficient and personalized. ![image-png-Apr-07-2025-04-27-18-2569-PM Mails sent from Rackbeat 3](https://helpdesk.rackbeat.com/hs-fs/hubfs/image-png-Apr-07-2025-04-27-18-2569-PM%20Mails%20sent%20from%20Rackbeat%203.webp?width=670&height=477&name=image-png-Apr-07-2025-04-27-18-2569-PM%20Mails%20sent%20from%20Rackbeat%203.webp) --- ### **Where Do Emails Get Sent?** Rackbeat can send emails to any domain and recipient **unless** the address has been marked as “do not send to.” This happens in the following cases: - The recipient has **manually marked Rackbeat emails as spam** - The recipient’s **mail server rejects the email** (e.g., the server is down or flags it as spam) In all other cases, Rackbeat sends the email as expected. However, **deliverability is not guaranteed**—emails may still end up in the recipient’s spam folder due to factors outside of Rackbeat’s control. ### **Why do you send from post@rackbeat.com? ** We've had quite a few questions about why emails from Rackbeat are sent from *post@rackbeat.com*. It's not to promote ourselves – as some have wondered – but there are three solid reasons for it: - We can track whether emails bounce and show that information in the system. - Many customers want emails sent from the system to be digitally signed, which requires us to use our own sender address. - It makes sending quotes, orders, and invoices much simpler. If we were to send emails from your own mail servers, we’d need access to your login details and passwords – and that’s not something we want or intend to manage. 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