If you have tried to delete an order and are stopped by an error message, it means that there are transactions linked to the order and it therefore cannot be deleted.
Reasons why an order cannot be deleted:
- There are shipped lines (shipment) linked to the order.
- There are posted lines from the order.
If you still want to remove the order from the overview, it can instead be cancelled.
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Open the order by clicking the order number, or hover over the three dots on the right side and click "View order".
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Click "Actions" in the top right corner.
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Click Cancel.
When an order is marked as "Cancelled", it will be archived and further actions will be blocked.
Therefore, please note the following when an order is cancelled:
Shipments: Return the items to stock via an adjustment if the shipment should be returned to inventory. This does not happen automatically.
Invoice: If necessary, credit the posted invoice on the order if it needs to be reversed. No credit note is created automatically.
Shipped but not invoiced: If shipments have been made on lines that also need to be invoiced, this must be done before the order is cancelled. After cancellation, it will no longer be possible to create an invoice from the order.
When can an order be deleted?
An order can only be deleted when no shipment or invoice has been created.
How to delete an order:
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Go to Sales → Orders
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Open the order by clicking the order number, or hover over the three dots on the
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right side and click "View order"
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Click "Actions" in the top right corner
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Click "Delete"