--- title: How to create a shipment description: You can make a full or partial shipment. Follow the guide below to learn how. --- [Skip to content](https://helpdesk.rackbeat.com/knowledge/ht-00023#main-content) - [English](https://helpdesk.rackbeat.com/knowledge/ht-00023) - [Dansk](https://helpdesk.rackbeat.com/da/knowledge/ht-00023) - [Norsk – Norge](https://helpdesk.rackbeat.com/no-no/knowledge/ht-00023) - [Svenska](https://helpdesk.rackbeat.com/sv/knowledge/ht-00023) English Show submenu for translations [Contact us](https://helpdesk.rackbeat.com/knowledge/kb-tickets/new?hsLang=en) Open main navigation Close main navigation - - [English](https://helpdesk.rackbeat.com/knowledge/ht-00023) - [Dansk](https://helpdesk.rackbeat.com/da/knowledge/ht-00023) - [Norsk – Norge](https://helpdesk.rackbeat.com/no-no/knowledge/ht-00023) - [Svenska](https://helpdesk.rackbeat.com/sv/knowledge/ht-00023) English Show submenu for translations - [Contact us](https://helpdesk.rackbeat.com/knowledge/kb-tickets/new) - [AI Chat](https://chat.applai.io/chatbot/W5EFe14XJ8mW0OlrIzTS) [AI Chat](https://chat.applai.io/chatbot/W5EFe14XJ8mW0OlrIzTS) How can we help you? - There are no suggestions because the search field is empty. 1. [Helpdesk](https://helpdesk.rackbeat.com/knowledge?hsLang=en) 2. [GETTING STARTED / SETUP](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en) 3. [Sales](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#sales) # How to create a shipment ## You can make a full or partial shipment. Follow the guide below to learn how. *In this article, we provide a step-by-step guide on how to handle shipments in Rackbeat—from the initial order until the documents are ready for printing or emailing. You will learn how to:* - Create both complete and partial shipments - Download picking lists and delivery notes - Complete backorders when items arrive - Cancel shipments and release reserved goods - Get answers to the most common questions about the shipping workflow --- ### ***Tables of contents*** - [Create a shipment](https://helpdesk.rackbeat.com/knowledge/ht-00023#creat-ship) - [Complete shipment](https://helpdesk.rackbeat.com/knowledge/ht-00023#comp-ship) - [Partial shipment](https://helpdesk.rackbeat.com/knowledge/ht-00023#part-ship) - [Download documents](https://helpdesk.rackbeat.com/knowledge/ht-00023#downl-docu) - [Complete backorder](https://helpdesk.rackbeat.com/knowledge/ht-00023#compl-backor) - [Cancel shipment](https://helpdesk.rackbeat.com/knowledge/ht-00023#cancel-shipm) - [FAQ](https://helpdesk.rackbeat.com/knowledge/ht-00023#faq) --- ### ***Create a shipment*** When an order has been comfirmed you can now create a shipment. 1. **Select "Sales" in the top bar:** Choose **Orders** and look at the ones with the delivery status '**Not shipped**' or '**Partially shipped**'. ![Skærmbillede 2026-06-02 102909](https://helpdesk.rackbeat.com/hs-fs/hubfs/Sk%C3%A6rmbillede%202026-06-02%20102909.png?width=530&height=295&name=Sk%C3%A6rmbillede%202026-06-02%20102909.png) 2. **Create shipment** by hovering the mouse over the 'three small dots' on the right side and click on the "Create shipment" icon. ![undefined-Mar-30-2022-02-32-25-32-PM](https://helpdesk.rackbeat.com/hs-fs/hubfs/undefined-Mar-30-2022-02-32-25-32-PM.webp?width=193&height=63&name=undefined-Mar-30-2022-02-32-25-32-PM.webp) 3. **Select item lines and quantities:** Specify how many units you want to pick on each item line. Leave the item lines unchanged if they should not be included.  ![Skærmbillede 2026-06-02 103554](https://helpdesk.rackbeat.com/hs-fs/hubfs/Sk%C3%A6rmbillede%202026-06-02%20103554.png?width=670&height=230&name=Sk%C3%A6rmbillede%202026-06-02%20103554.png) 4. **Confirm shipment:** Click on **Confirm**, during confirmation, you can choose whether to create an invoice for the customer.  ![Skærmbillede 2026-06-02 103841](https://helpdesk.rackbeat.com/hs-fs/hubfs/Sk%C3%A6rmbillede%202026-06-02%20103841.png?width=670&height=194&name=Sk%C3%A6rmbillede%202026-06-02%20103841.png) **Please note:** The weight is entered at item detail level when the product is created and is shown as information only; it cannot be edited here.  --- ### ***Complete shipment*** When the full order is being shipped at once: 1. Click on **Pick all** to choose all item lines ![Skærmbillede 2026-06-02 104443](https://helpdesk.rackbeat.com/hs-fs/hubfs/Sk%C3%A6rmbillede%202026-06-02%20104443.png?width=127&height=92&name=Sk%C3%A6rmbillede%202026-06-02%20104443.png) 2. Click on **Confirm** to confirm the shipment ![Skærmbillede 2026-06-02 103841](https://helpdesk.rackbeat.com/hs-fs/hubfs/Sk%C3%A6rmbillede%202026-06-02%20103841.png?width=670&height=194&name=Sk%C3%A6rmbillede%202026-06-02%20103841.png) --- ### ***Partial shipment*** When only part of the order is shipped (backorder): 1. Adjust the quantity in the **Quantity** field on the lines that should be picked. 2. Click **Pick** on each line you want to ship. ![Skærmbillede 2026-06-02 110116](https://helpdesk.rackbeat.com/hs-fs/hubfs/Sk%C3%A6rmbillede%202026-06-02%20110116.png?width=670&height=153&name=Sk%C3%A6rmbillede%202026-06-02%20110116.png) 3. Click **Confirm shipment**. ![Skærmbillede 2026-06-02 103841](https://helpdesk.rackbeat.com/hs-fs/hubfs/Sk%C3%A6rmbillede%202026-06-02%20103841.png?width=670&height=194&name=Sk%C3%A6rmbillede%202026-06-02%20103841.png) --- ### ***Download documents*** After you have confirmed the shipment, you can download the following: 1. **Picking list** - for the warehouse. 2. **Delivery note** - for the customer. ![Skærmbillede 2026-06-02 110818](https://helpdesk.rackbeat.com/hs-fs/hubfs/Sk%C3%A6rmbillede%202026-06-02%20110818.png?width=315&height=56&name=Sk%C3%A6rmbillede%202026-06-02%20110818.png) --- ### ***Complete backorder*** When the remaining items are in stock: 1. Find the same order under **Sales → Orders**, which will now have the status “Partly shipped”. ![Skærmbillede 2026-06-02 124450](https://helpdesk.rackbeat.com/hs-fs/hubfs/Sk%C3%A6rmbillede%202026-06-02%20124450.png?width=115&height=98&name=Sk%C3%A6rmbillede%202026-06-02%20124450.png) 2. Click on **Create shipment** again - the remaining lines will be chosen automatically ![undefined-Mar-30-2022-02-32-25-32-PM-1](https://helpdesk.rackbeat.com/hs-fs/hubfs/undefined-Mar-30-2022-02-32-25-32-PM-1.webp?width=193&height=63&name=undefined-Mar-30-2022-02-32-25-32-PM-1.webp) 3. Adjust the quantity for the remaining items and click **Pick**.  ![Skærmbillede 2026-06-02 124938](https://helpdesk.rackbeat.com/hs-fs/hubfs/Sk%C3%A6rmbillede%202026-06-02%20124938.png?width=121&height=98&name=Sk%C3%A6rmbillede%202026-06-02%20124938.png) 4. Click **Confirm shipment**. ![Skærmbillede 2026-06-02 103841](https://helpdesk.rackbeat.com/hs-fs/hubfs/Sk%C3%A6rmbillede%202026-06-02%20103841.png?width=670&height=194&name=Sk%C3%A6rmbillede%202026-06-02%20103841.png) **Tip:** Filter by “Not shipped” to quickly find lines that still need to be dispatched.  --- ### ***Cancel shipment*** If you want to modify a shipment: 1. Go to **Sales → Shipments** and find the shipment. ![Skærmbillede 2026-06-02 130619](https://helpdesk.rackbeat.com/hs-fs/hubfs/Sk%C3%A6rmbillede%202026-06-02%20130619.png?width=670&height=92&name=Sk%C3%A6rmbillede%202026-06-02%20130619.png) 2. Click on the shipment number 3. Click **Delete** and **Confirm deletion** ![Skærmbillede 2026-06-02 130801](https://helpdesk.rackbeat.com/hs-fs/hubfs/Sk%C3%A6rmbillede%202026-06-02%20130801.png?width=670&height=128&name=Sk%C3%A6rmbillede%202026-06-02%20130801.png) When you cancel, the reserved items are released so they can be picked for other shipments. --- ### ***FAQ*** #### **Why can I not see “Create Shipment”?** Rackbeat has three types of statuses: - **Order status:** Draft, confirmed, or cancelled. - **Delivery status:** Shipped, Not shipped, Partly shipped, or Ready for shipping. - **Invoice status:** Invoiced, not invoiced, Ready for invoicing, Partly invoiced. **It is the Delivery status that determines:** If the status is “**Not shipped**” or “**Partially shipped**”, you can create a shipment. If the status is "**Ready for Shipping**" the shipment is already created and ready. If “**Shipped**”, you cannot create any additional shipments.   #### **Can I change the delivery address after confirmation?** Yes, if a shipment or invoice has not yet been created. Reopen the order under **Sales → Orders**, edit the address, and save.   #### **How do I add a tracking number?** Rackbeat does not have a field for tracking or track-and-trace numbers in the shipment module.   - [GETTING STARTED / SETUP](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#main-content) - [For new agreements](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#for-new-agreements) - [General Setup](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#general-setup) - [Add-ons](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#add-ons) - [Sales](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#sales) - [Products](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#products) - [Purchasing](https://helpdesk.rackbeat.com/knowledge/getting-started-setup?hsLang=en#purchasing) - [TIPS & TUTORIALS](https://helpdesk.rackbeat.com/knowledge/tips-tutorials?hsLang=en#main-content) - [Export](https://helpdesk.rackbeat.com/knowledge/tips-tutorials?hsLang=en#export) - [Import](https://helpdesk.rackbeat.com/knowledge/tips-tutorials?hsLang=en#import) - [Rackbeat](https://helpdesk.rackbeat.com/knowledge/tips-tutorials?hsLang=en#rackbeat) - [Reporting](https://helpdesk.rackbeat.com/knowledge/tips-tutorials?hsLang=en#reporting) - [Frequently asked questions](https://helpdesk.rackbeat.com/knowledge/tips-tutorials?hsLang=en#frequently-asked-questions) - [RACKBEAT MOBILE APP](https://helpdesk.rackbeat.com/knowledge/rackbeat-mobile-app?hsLang=en#main-content) - [Sales](https://helpdesk.rackbeat.com/knowledge/rackbeat-mobile-app?hsLang=en#sales) - [INTEGRATIONS](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#main-content) - [Integration partners](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#integration-partners) - [Shopify](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#shopify) - [Woocommerce](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#woocommerce) - [Shipmondo](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#shipmondo) - [Webshipper](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#webshipper) - [Legacy integrations](https://helpdesk.rackbeat.com/knowledge/integrations?hsLang=en#legacy-integrations) - [The Rackbeat | e-conomic integration](https://helpdesk.rackbeat.com/knowledge/the-rackbeat-e-conomic-integration?hsLang=en#main-content) - [Valuation](https://helpdesk.rackbeat.com/knowledge/the-rackbeat-e-conomic-integration?hsLang=en#valuation) - [FAQ](https://helpdesk.rackbeat.com/knowledge/the-rackbeat-e-conomic-integration?hsLang=en#faq) - [Installation & settings](https://helpdesk.rackbeat.com/knowledge/the-rackbeat-e-conomic-integration?hsLang=en#installation-settings) - [Your Rackbeat agreement](https://helpdesk.rackbeat.com/knowledge/your-rackbeat-agreement?hsLang=en#main-content) - [Billing](https://helpdesk.rackbeat.com/knowledge/your-rackbeat-agreement?hsLang=en#billing) - [Account](https://helpdesk.rackbeat.com/knowledge/your-rackbeat-agreement?hsLang=en#account) - [Other](https://helpdesk.rackbeat.com/knowledge/your-rackbeat-agreement?hsLang=en#other) Rackbeat Helpdesk [Go to rackbeat.com](https://rackbeat.com/en/)         [Contact us](https://helpdesk.rackbeat.com/en/knowledge/kb-tickets/new?hsLang=da)